Reservations | Cancellations | Gratuity | Age Req. | Comfort | Important Notes


Reservation Policy

 Reservations may be made 7 days a week.  We recommend at least 72 hours advance notice for individual treatments and 2 weeks for spa parties and corporate events.  Last minute appointments are sometimes available. Reservations may be made by calling toll free (888) 756-1780. You can also fill out the form on the contact us page. EMAIL IS THE FASTEST AND BEST WAY TO REACH US!

While most of our appointments are booked in advance, some same day appointments are available. Please provide the following information when booking your appointment:
·      Date and timeframe you are requesting (timeframe subject to change due to treatments)
       Number of people in your party
       Location of party
·      Type of treatment(s) or ask us for a consultation
     
Our services are in high demand and are often booked days in advance. Please allow for flexibility in your request.

At the time of booking any services, we require a credit or debit card to hold your reservation and a 50% deposit. 

There is at least a $150 non-refundable deposit for spa party bookings.  Please provide the number of people in your party and what treatment(s) each guest would like to receive.

Payment in full is required at least one day prior to the appointment date. We accept debit cards, MasterCard, Visa, AmEx and Discover, cash and checks (we must receive the check prior to the appointment date).

A destination fee may apply to locations further than 25 miles from our Frisco offices. You will be notified of the amount of this fee in advance.

** There is a $200 minimum for individual spa services, and a $75pp minimum on spa parties of 4 or more. Spa Parties with less than 4 people are considered as individual treatments. Some services may require a minimum number of people for the service to be available.

Returned Checks
If a bank refuses a check, we will assess a $50 service charge.

Cancellation Policy

We work very hard to accomodate your schedule, so please respect our time.

Due to the commuting nature of this business, at times unavoidable delays may arise due to road conditions, traffic, etc. If your therapist arrives late due to these circumstances you will receive either your scheduled treatment or a gift certificate for the amount of schedule service. We apologize in advance for any inconvenience this occurence, though rare, may cause.

For individual services

If you cannot make your appointment, please call 48 hours prior to your scheduled time to avoid a 50% charge. Non-cancellations will be charged the full amount of the service. Your therapist will plan to arrive at least 15 minutes before your scheduled service to allow adequate time for set up for set up. If a client arrives at or after the time the treatment was scheduled to start, the setup time needed may result in loss of treatment time lessening the therapeutic and relaxing effect of the service. Each service must end at its scheduled time so as to not interfere with the following client.

For spa parties, spa packages, corporate events, & bridal services

There is at least a $150 non-refundable deposit for spa party bookings. Cancellations must be made ONE WEEK in advance in order to avoid the full 50% cancellation charge. Changes to any packages must be made 72 hours prior and not all changes are accepted or guaranteed. Once your appointment date has been reserved for your event/spa party, we will be unable to issue a refund for any individual guest cancellations or no-shows. However, it is time that you have paid for, so you and your guests will receive extra services to fill the scheduled time.

In the event of rescheduling, a rescheduling fee may apply.

Gratuities
Gratuities are not included in our treatment prices. If you are pleased with your services, it is customary to give a 15% to 20% gratuity to your spa technician. The gratuity may be added to the total cost of service at time of booking if you prefer.

Age Requirement
Our spa treatments and spa parties are designed specifically for adults and older teens. We can custom design any package for the younger groups. We may treat a person under the age of 16 with written parental/guardian permission. We also ask that at least one adult is present. In the case of a spa party with minors (such as a Sweet 16), we will need parental permission from every guest & may ask for additional supervision.

Comfort 
Special attention and careful draping for privacy, comfort, and relaxation are observed during all spa services and treatments. Undergarments and swimsuits may be worn if preferred. We encourage you to communicate any level of discomfort to your therapist.  It is recommended that you shower prior to a body treatment.

IMPORTANT NOTE:
Our spa technicians uphold strict professional and ethical standards. Any illicit or sexually-suggested remarks or advances will result in immediate termination of services. You will be liable for full payment of scheduled services.

Our spa technicians will refuse or terminate a treatment if any of the following apply:

- Broken skin or lesions
- Misconduct such as solicitation or suggestive comments
- Any medical conditions not mentioned at the time of reservation
- Intoxication


CONTRAINDICATIONS:
There are a few medical conditions that are not compatible with spa treatments – serious cardiac conditions and blood clots; skin disease, wounds, or tumors; cancer or tuberculosis; fever; fractures or dislocations. Please consult with your physician regarding any medical concerns prior to your spa services.

*If pregnant, please state prior to your treatment . Services are generally recommended after 12 weeks.*